Contact

Talk to Vexoli.

Questions about pricing, integration or an existing payment? Send us a message and include your order ID if it is about a specific payment. For payment status, you can also use the Track page.

Email us

Write to us at support@vexoli.theraphael.online — we reply within 2 business days.

Before you write

· Merchants: log in to the merchant panel for account-specific help.
· Customers: keep your Order ID and UTR ready.
· Never share passwords or API secrets with anyone.

Grievance Redressal

If you have a complaint about a payment, a refund, your personal data, or any part of the Vexoli service that support has not resolved, you may write to our Grievance Officer at grievance@vexoli.theraphael.online.

Please include in your complaint: your registered email address, your Order ID if the complaint concerns a specific payment, and a brief description of the issue and the resolution you are seeking. This helps us locate your records and respond without delay.

We acknowledge every grievance within 48 hours of receipt and resolve grievances within 30 days. If your grievance remains unresolved after 30 days, you may escalate it to the operator, Vexoli, by writing to the same address with “Escalation” in the subject line, and it will be reviewed by the operator directly.

For general support, email support@vexoli.theraphael.online — we reply within 2 business days.